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brianm47008145
brianm47008145
Participant
October 10, 2025
Question

Purchased credits

  • October 10, 2025
  • 1 reply
  • 100 views

I jsut purchased 7,000 credits and they are not in my account? 

    1 reply

    S
    Community Manager
    SamarthSCommunity Manager
    Community Manager
    October 10, 2025

    Hi @brianm47008145, 

     

    Thanks for reaching out. I see that the Firefly Pro plan you purchased today was credited to your account. 

    We require your private account information to assist you with the issue, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/4n9OXSE.



    Moved to discussion.

    ^Sam
    brianm47008145
    brianm47008145Author
    Participant
    October 10, 2025

    Your ai chat box is zero help. i want to speak with a real person and it has asked me if I want to speak with an agent 50 times. fix this or message me directly 

    S
    Community Manager
    SamarthSCommunity Manager
    Community Manager
    October 14, 2025

    Hi @brianm47008145, 

     

    I am sorry that you could not connect to an agent.  Unfortunately, we do not have access here to help you with the account query. Please try again on the link to connect. 

     

    Thanks, 

    ^Sam
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