purhasing plan issue

Question

hello I bought a plan but I can't see any confirmation that I bought it and I can't find anywhere to see my credits. Can someone help? Did I waste my money? It's still telling me to upgrade when I create videos, but I've only created 3 videos

Hajar Toutsi · Accepted Answer

Thanks cat58436, for sharing this with us.

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Hajar

Hajar Toutsi · Answer

Hicat58436,Thank you for bringing this to our attention.Could you please confirm whether the plan you purchased included a trial? If so, it’s likely a 7‑day trial, which provides a limited number of generations for both Standard and Premium features.Please also share a screenshot of the message you’re seeing when you try to generate, along with another screenshot of your Account menu (accessible by clicking your avatar icon in the top‑right corner of the page). Be sure to hide your email address before sending.We’ll be able to assist further once we have this information.Hajar[Moved to questions]

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