put in prompt to edit the video and the output was the exact same video i uploaded for reference. I was still charged for credits

Question

I generated a video in firefly and then selected edit the video because the output was too dramatic. I asked it to only move the freight less than half of the distance it moved in the original video output. The output of the new video was exactly the same and I was still charged credits for ther video. How can i get my credits back for this

Hajar Toutsi · Answer

Hireidxpo,Thanks for letting us know what’s happening on your side.To help us investigate, please share with us both the initial input (video)and the public link of the output .You can find it if you go to Files> Generation History, select the video output in question, and choose "Share public link" (If you prefer not to share it publicly, you can still paste the link in the inbox)Let us know once you have the requested detailed, so we can review them on our side.Note: clearing cache and changing browsers might help you get better results.Hajar[Moved to questions]

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