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jvoiceguy1211
Participant
April 5, 2026
Answered

Question Regarding Promotion

  • April 5, 2026
  • 1 reply
  • 22 views

I don’t understand this at all. Can someone please explain to me what is actually unlimited with this promotion? https://helpx.adobe.com/firefly/web/get-started/learn-the-basics/current-firefly-promotions.html

 

I had an agent add the Firefly Pro plan onto my Adobe account, paying $19.99/mo. It was my understanding that the basic plan did not qualify for the unlimited deal that is running unti April 22. Well now, since I was under the impression that getting this Pro Plan of Firefly would’ve gotten my unlimited usages, I’m now down to the reserves for my Generative AI credits--when I thought I would have UNLIMITED credits. What gives? Can someone please explain this in greater detail to me with this promotion? I’m using my credits in Adobe Photoshop CC; not the web version, not the web version of Firefly or Photoshop Express just to be clear.

    Correct answer Oh.N8

    Hey ​@jvoiceguy1211 

    This is my understanding and how I have seen my points being used: Firefly images are unlimited w the Pro. The video isn’t.
    The partner models tend to cost credits. Each partner model is different. 


    Adobe Firefly is not the same as the Partner models. 
    Adobe Firefly are the boxes in red.
    Partner Models are in grey and white: they tend to use more credits per generation.
     


     

    1 reply

    O
    Community Expert
    Oh.N8Community ExpertCorrect answer
    April 5, 2026

    Hey ​@jvoiceguy1211 

    This is my understanding and how I have seen my points being used: Firefly images are unlimited w the Pro. The video isn’t.
    The partner models tend to cost credits. Each partner model is different. 


    Adobe Firefly is not the same as the Partner models. 
    Adobe Firefly are the boxes in red.
    Partner Models are in grey and white: they tend to use more credits per generation.
     


     

    J
    jordanm34519352
    Participant
    April 8, 2026

    So it sounds like this promotional offer is only for the web version of Firefly and not Photoshop CC. I found out the Education plan is not eligible for this offer. Additionally, after trying in another account of mine where I did not have a CC plan, I subscribed to the regular CC plane, tried it with that and purchasing Adobe FireFly Pro and still saw my credits decrease! I have tried talking to customer support on the chat, but they have been no help whatsoever. Very dissapointed. 

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