Skip to main content
Gleeful_Star5509
Participant
August 15, 2026
Answered

Refund not processed

  • August 15, 2026
  • 1 reply
  • 21 views

Hello, yesterday I purchased the platform for 9.99 and I cancelled the subscription in the afternoon because did not met my expectations, no refund, and no credits available, basically you took my money.

    Correct answer caroline_edits

    Hey there. Since your issue has to do with sensitive information (email, payment method), we suggest starting a secure chat with our support team here: https://adobe.ly/3SL6es6


    Hope they can help you sort this out.

    Caroline

    1 reply

    caroline_edits
    Community Manager
    caroline_editsCommunity ManagerCorrect answer
    Community Manager
    September 4, 2026

    Hey there. Since your issue has to do with sensitive information (email, payment method), we suggest starting a secure chat with our support team here: https://adobe.ly/3SL6es6


    Hope they can help you sort this out.

    Caroline

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices