Answered
Refund not processed
Hello, yesterday I purchased the platform for 9.99 and I cancelled the subscription in the afternoon because did not met my expectations, no refund, and no credits available, basically you took my money.
caroline_editsCorrect answer
Community Manager
September 4, 2026
Hey there. Since your issue has to do with sensitive information (email, payment method), we suggest starting a secure chat with our support team here: https://adobe.ly/3SL6es6
Hope they can help you sort this out.
Caroline
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