Participant

Question

Remaining credits

Forum|Forum|1 year ago
November 17, 2024
8 replies
1282 views

Where can I now find out how many credits are left now? There is no access to this information anywhere, it is annoyingly inconvenient

Design

This topic has been closed for replies.

3

37956728o7jnAuthor

Participant

I ANNOUNCE RIOT, GUYS ARE YOU WITH ME?

vishals35699840

Participant

Generative credits not showing in the up menu.

droopydog500

Community Manager

Hello @vishals35699840 ,

Thank you for your message. I am sorry you are having this problem.

Are you looking at the location shown in my post above? What do you see when you click you avatar where it shows my credits in the image I posted above?

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

vishals35699840

Participant

Generative credits are not showing in the popup menu of the avatar icon. also adobe is not giving any control to removing payment card from the account.

Thanks

droopydog500

Community Manager

Hi @vishals35699840,

I moved all your posts to this thread. Interestingly, I am now seeing the same problem. We will see if we can escalate this.

droopy

Adobe Community Expert (not an Adobe employee)

droopydog500

Community Manager

@vishals35699840, @37956728o7jn, Generative AI credits are now again showing for me. Can you please check again?

Thanks,

droopy

Adobe Community Expert (not an Adobe employee)

む

むに閣下

Participant

Adobe Fireflyのプレミアムを契約しましたが、生成クレジットはどこで確認できますか。
分母が100になっているはずだと思いますが、右上の丸の中で確認ができません。
よろしくお願いいたします。

droopydog500

Community Manager

Hello @むに閣下,

I moved your post here as it is the same question. Please see the answer to your question above.

droopy

Adobe Community Expert (not an Adobe employee)

droopydog500

Community Manager

To illustrate what @Monika Gause said, you should see something like this when you click your avatar:

droopy

Adobe Community Expert (not an Adobe employee)

Monika Gause

Community Expert

In the Creative Cloud app. Click on your avatar. There it could be.

3

37956728o7jnAuthor

Participant

Where can I find out how many credits are left now? There is no access to this information anywhere, it is annoyingly inconvenient. I am ready to abandon adobe if this won't be fixed

P

powerful_Swirl5C85

Inspiring

i used to be able to see that info by clicking on the small icon on the top right corner with my profile picture. it seams it's not there anymore and i can't figure it out either. 😣

3

37956728o7jnAuthor

Participant

Where can I find out how many credits are left now? There is no access to this information anywhere, it is annoyingly inconvenient. I am ready to abandon adobe if this company continue to interfere my work with their commercialism, disgusting attitude.

R

robertp90358595

Known Participant

I thought it used to be on the account page of the website, but I am not sure. The only place I can find it is by opening Creative Cloud app and clicking my avatar to see it. I only know this because I just wasted 30 minutes of my life trying to figure this out and came here to search for an answer. Turns out we aren't alone. I do get so incredibly frustrated with their software but I can't hate too hard as I've used it my whole life. I will say, in terms of inpainting their gen ai is really good in the sense of fixing and cleaning problems quickly. Using a local AI model like SD it is never as simple.

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