Repeated “Fraudulent Account” cancellations, blocked paid services, no clear explanation, and no stable resolution

Hello Adobe Support / Community,

I want to describe a serious ongoing issue with my Adobe account and subscriptions.

Over the last few months, my account has been repeatedly affected by Adobe’s “fraud prevention” checks. Several paid subscriptions were cancelled or blocked with the reason “Fraudulent Account” / “potential fraud”, even though the subscriptions were purchased officially through Adobe and paid for.

This has happened more than once. Previously, my Firefly subscription was also cancelled due to a similar fraud-related issue, and Adobe later provided compensation/free usage as an apology. Now the same situation is happening again.

Current issues:

• Paid Adobe services have been cancelled or restricted.
• Creative Cloud / Illustrator and other included services are not working properly.
• Partner models / Firefly-related services have also been unstable or unavailable.
• Support keeps saying the case must be escalated or investigated, but we have already waited multiple times with no clear final result.
• Some payments were refunded, but other charges have not been refunded.
• We were asked to wait again and again, while our work is directly affected.

Support confirmed that the following charges were not refunded:

• Adobe Firefly Pro Plus — TRY 1,196.40 on April 22, 2026
• Creative Cloud Pro — TRY 1,627.20 on May 30, 2026

We have contacted Adobe support around 6 times over the last 3 months. Each time, there is either a new restriction, cancellation, failed service, or request to wait for another investigation. This is extremely frustrating because we rely on Adobe products for professional work.

At this point, we need a clear written resolution:

1. Restore full access to the paid Adobe services, including Creative Cloud / Illustrator and Firefly-related services, under the agreed subscription terms; or
2. Process a full refund for the subscriptions that were cancelled, blocked, or not properly usable.

We are not asking for another vague escalation. We need Adobe to explain clearly why official paid subscriptions are being repeatedly cancelled as “fraudulent” without providing specific evidence, and why customers are left without stable access or a complete refund.

Has anyone else experienced repeated subscription cancellations or blocked access due to “Fraudulent Account” / “potential fraud” flags, especially when using official Adobe subscriptions?