Rückerstattung für fehlerhafte KI Video Renderings in Firefly

Hi SirRuddy,

Thanks for reaching out! In Firefly, credits are deducted the moment you hit Generate, but if the generation fails due to an error, those credits are automatically returned to your balance.

Here’s an example where I captured my credits balance before generating, during the loading phase, and after the error. The credits are restored each time.

Before generating - 6478 credits left

During the loading phase - 6078 credits left (400 deducted)

After the error - 6478 credits left (400 credits restored)

Regarding your refund request, we can’t do that here on this public forum.

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You also need to have a valid form of payment before you can cancel a subscription and get a refund.
https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

Thanks

Matt