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Participant
August 28, 2026
Question

Salta error automaticamente y no se puede hacer nada

  • August 28, 2026
  • 3 replies
  • 21 views

Lleva 24Hrs la cuenta sin hacer creaciones, me tira error de inmediato, ya intente borrando coockies, desde otro navegador, con otro wifi, desde otro ordenario y celular y sigue igual, a ver si se puede hacer algo o para cancelar la cuenta, Gracias

    3 replies

    N8.
    Community Expert
    August 29, 2026

    Hey ​@Inspiring_perfection579a 
    Help us. Help you. 
    Sorry to hear you're running into that "Something went wrong" error. Could you provide more information; so, the team can proceed to troubleshoot? Without the requested information it is difficult to assist you and resolve the issue. 

    Something went wrong troubleshooting

    A Full Screenshot or short video:  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
    >>Make sure to remove person details: email address, name... before posting<<

    • System Details: Specify your Operating System (OS) and Browser (including version numbers).
    • Workflow Context:
      • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
      • The full prompt you were using.
      • Copies of any reference images, keyframes, or original images used.

    Other suggestions

    1. Try a different web browser (or an Incognito/Private window) to rule out browser extensions or cache issues.
    2. Disable any active VPN, ad-blockers, or strict firewall settings temporarily.
    3. Clear your browser's cache and cookies (see image below):

     For more details and additional troubleshooting steps, you also check this article as well!

    Suggestions on How to Prompt
    https://community.adobe.com/questions%2D404/use%2Dadobe%2Dfirefly%2Dto%2Dgenerate%2Dyour%2Dimages%2Dand%2Dvideos%2D1476088?tid=1476088&fid=404
    Cheers

    Nate

     

    Participant
    August 31, 2026

    La cuenta es nueva y no he podido generar nada, no permite ni imagen ni video y con cualquier modelo sale el error automáticamente, no es como que se quede cargando 30seg y salte, no, apenas le doy generar sale el error automáticamente, y la verdad es un fastidio, estaba testeando el servidor para ver como funciona pero veo que no funciona así que cancelare la cuenta.

    caroline_edits
    Community Manager
    Community Manager
    August 31, 2026

    Have you tried with variations to your prompt? Is this the only prompt you tried? There could be an edit we could make to your prompt that would allow it to work.


    Caroline