Skip to main content
PabloCA559
Participant
June 8, 2026
Question

se necesita tener un botón para cuando la tarea que esta corriendo la aplicación no funciona adecuadamente y poder reportar compartiendo información del sistema y del problema

  • June 8, 2026
  • 1 reply
  • 6 views

Ya es la 3er vez que tengo el problema que Abobe Firefly corre la barra de izquierda a derecha en la parte de arriba diciendo que se esta ejecutando o realizando la tarea asignada pero en realizada no hace nada, no avanza y no muestra un porcentaje de carga.

    1 reply

    Hajar Toutsi
    Community Manager
    Community Manager
    June 9, 2026

    Hi PabloCA559,
    Thanks for reaching out.
     

    If you are encountering a specific error message or the interface is not behaving as expected, please provide the following:

    • A Full Screenshot/Screen-recording: Please provide a screenshot or a screen recording of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
    • System Details: Specify your Operating System (OS) and Browser (including version numbers).
    • Workflow Context:
      • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
      • The full prompt you were using.
      • Copies of any reference images, keyframes, or original images used.

    Once you have the details, let us know so we can be able to assist you efficiently.

    Hajar
    [Moved to questions]