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bei_2550
Participant
October 16, 2026
Question

Serious Issues with Adobe Firefly AI Assistant – Unwanted Generations and Credit Consumption

Dear Adobe Firefly Team,

I understand and accept that users should pay for AI services. However, since Adobe Firefly AI Assistant started consuming generative credits, the error rate has not improved. In fact, the issues seem to have become even worse.

One of the most frustrating problems is that the AI Assistant continues generating images without my permission, even after I have stopped the process.

As paying Adobe customers, we already invest a significant amount of money in your software and services. Having an AI Assistant that performs unwanted generations and potentially wastes our paid credits feels extremely unfair. Frankly, it feels like our credits are being taken without our consent.

I strongly urge Adobe to address the following issues:

  1. Improve the stability and accuracy of the AI Assistant.

  2. Ensure that image generation stops immediately when users cancel or stop a task.

  3. Prevent unauthorized generations from consuming users' credits.

We are willing to pay for a reliable service, but we should not have to pay for the system's mistakes.

Please take these issues seriously and provide a solution.

Thank you.

    2 replies

    N8.
    Community Expert
    N8.Community Expert
    October 16, 2026

    ​@bei_2550  Help us. Help you.
    Thank you for your valuable feedback and suggestions.You have mentioned specific things. By providing a screen recording and other information. The team can target those specific issues. or we can provide some work arounds.

    Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

    Provide your prompt and reference image(s) if there are any?

    Which model(s) are you using?
    Consider clearing cache, cookies, and using a different browser.

    Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
    >>Make sure to remove person details: email address, name... before posting«

    One suggested workaround

    Make sure to delete the files that are not working to prevent having a bad seed.

    How to Delete multiple Files

    Delete multiple files

     

    Nate

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    bei_2550Author
    Participant
    October 19, 2026

    Thank you for your response.

    I appreciate your willingness to investigate these issues. However, I would like to clarify that I am a professional designer with a very busy work schedule. I am simply reporting problems that I and several of my colleagues have repeatedly experienced.

    The main issue is that Firefly AI Assistant frequently fails to understand or correctly follow user instructions and reference images. Even after repeated corrections, it continues to generate incorrect results. In some cases, it even continues generating images after the user has stopped the operation.

    These are not isolated incidents, as multiple people on our team have experienced similar problems.

    I understand that screen recordings and detailed reports may help your development team. However, I believe identifying, reproducing, and resolving these issues should primarily be Adobe's responsibility, not the responsibility of paying customers.

    We already invest significant amounts of money in Adobe products, and now we are also being charged generative credits for an AI Assistant that still struggles with basic instructions.

    We are paying customers, not software testers.

    I am providing this feedback because I genuinely hope Adobe will improve its products, not because I have the time to conduct technical investigations on your behalf.

    I sincerely hope your team will take these recurring issues seriously, investigate them internally, and improve the reliability of Firefly AI Assistant.

    Thank you for your understanding.

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