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Hi Franco,
Thanks for bringing this to our attention.

I want to clarify how credits are handled in Adobe Firefly

• Credits are deducted immediately when you click “Generate.”

• If the generation fails and you see an error, the credits are automatically refunded AFTER the error occurs. This applies to all errors, there are no exceptions.

• If you notice that credits were not returned after an error, this usually indicates that a generation did complete successfully. In that case, you can check under Files > Generation History to see if the video was stored there.

Since you’re encountering “Something went wrong” error message, please provide the following:

• A Full Screenshot: Please provide a screenshot of your entire browser, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

• System Details: Specify your Operating System (OS) and Browser (including version numbers).

• Workflow Context:

  • The full prompt you were using.

  • Copies of any reference images, keyframes, or original images used.

Once we have that, we’ll be glad to look more into it.

Hajar