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Democratese1
Participating Frequently
September 20, 2026
Answered

Some partner models don't come up in firefly

  • September 20, 2026
  • 7 replies
  • 48 views

In adobe firefly web and mobile the video generation doesn't have any of the newer models like seedance 2 or later. I've had my reply on a post where this was solved but my account still doesn't show the newer models. I've logged in and out, tried on several browsers and still do not have the newer models. This bug still exists for my account and I could imagine other accounts. 

    Correct answer droopydog500

    @Democratese1 Sorry, I thought you were just asking about Seedance. The mobile app does not have all of the models available in the web app. You can go to the web app in a browser on your mobile phone. I have saved the web app as an icon on my iPhone because there have always been differences between the mobile app and the web app. You can do that by clicking the share button and then “Add to Home Screen”:

     

        droopy

    7 replies

    droopydog500
    Community Manager
    Community Manager
    September 21, 2026

    Hi ​@Democratese1,

    Can you show us what you are seeing? Take a screen shot like this:

     

    also, are you on an Enterprise plan and do you live in the United States?

    Thanks,

        droopy

    Adobe Community Expert (not an Adobe employee)
    Democratese1
    Participating Frequently
    September 21, 2026

    I live in the US and was just upgraded to the generative plan for being an ambassador. Mobile or desktop the list of video models is the same. 

     

    droopydog500
    Community Manager
    Community Manager
    September 21, 2026

    Hi ​@Democratese1,

    The Seedance model is not available in the United States. That is a regional restriction for that model.

        droopy

    Adobe Community Expert (not an Adobe employee)