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avid_creation3a96
Participating Frequently
September 16, 2026
Answered

Something went wrong generate image

  • September 16, 2026
  • 7 replies
  • 114 views

Hello Adobe Support Team,

I’m currently experiencing an issue with image generation in Adobe Firefly. Every time I try to generate an image, I consistently receive the error message:

“Something went wrong.”

This happens regardless of which image generation model I select. I have already tried several troubleshooting steps suggested by Adobe, including:

  • Using an incognito/private browser window

  • Deleting multiple generated images

  • Logging out and logging back into my Adobe account

  • Clearing browser data/cache

  • Trying different generation models

  • Retrying the image generation multiple times

Unfortunately, none of these steps resolved the issue, and I’m still unable to generate images in Firefly.

I have attached a HAR file containing the relevant browser/network activity to help with further investigation. Could you please review the HAR file and check if there is an issue with my account, Firefly service, API/network requests, or anything else that may be causing this error?

Since the issue occurs with every generation model, I would appreciate it if the technical team could investigate this at the account/service level rather than only suggesting the standard browser troubleshooting steps I have already completed.

Please let me know if you need any additional information, screenshots, console logs, or other diagnostic files from my side.

Thank you for your assistance. I look forward to your help in resolving this issue.

    Correct answer Kartika Rawat

    @avid_creation3a96 

    Thanks for your patience. There was an issue with an account. Our team reviewed and fixed it. Let us know if you're able to generate now.


    Kartika

    7 replies

    Dreamy_work3aad
    Participant
    September 19, 2026

    Udah bisa belum bg…??

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    September 16, 2026

    Hi avid_creation3a96!

    Thanks for the detailed post. The shared HAR file has no submitted generation request. Could you share a fresh HAR recorded with Preserve log enabled, starting before you click Generate and stopping immediately after the error? Please also capture the browser Console output and provide the exact UTC attempt time. The HAR must include the failed generation request and its response headers/body. You can also try some steps mentioned here: https://adobe.ly/4hulx1E



    Kartika




    moved to questions

    avid_creation3a96Author
    Participating Frequently
    September 16, 2026

    Hi Kartika,

    Thank you for the response. Please find attached the fresh HAR file, recorded with Preserve log enabled, starting before I clicked Generate and stopping right after the error occurred.

    I've also included:
    - Console output/screenshot captured at the time of the error
    - Exact attempt time (UTC): September 16, 2026, 16:49 UTC

    Could you please check if the failed generation request and its response headers/body are now captured in this HAR file? I also tried the steps from the link you provided, but the error still persists.

    Looking forward to your update, thank you!

      avid_creation3a96Author
      Participating Frequently
      September 16, 2026

       

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