Something went wrong — Please try again later.

Forum|Forum|4 days ago
August 13, 2026
9 replies
73 views

Hi everyone,

I’m having an issue with Firefly video generation today. No matter which video model I select, every generation attempt fails with:

Something went wrong — Please try again later.

I checked the browser DevTools → Network to see what is actually causing the request to fail, and the response shows:

error_code: "timeout_error"
message: "system under load"

So this doesn’t seem to be related to the prompt or reference images. I tested different models and inputs, and the same timeout error keeps happening.

Has anyone else experienced this today, or knows if there’s an ongoing issue with the generation servers?

Any help from the community or Adobe support would be appreciated.

D

Dynamic_happiness8e62Author

Participating Frequently

@Rose DV i try to test all the models and all of them doesn't work due to the same error error_code: "timeout_error"
message: "system under load"

A

Alluring_Rainbow4a27

Participant

hello, i am also getting these same error from tommorow

D

Dynamic_happiness8e62Author

Participating Frequently

yeah Unfortunately , Hopefully Adobe can take a look at the server-side issue.

A

Amit30321769zcod

Participant

I was also getting same issue yesterday. I have clear the catch file of the browser and Try again It’s work, Also Major issue while any disconnection of internet while generating video. Hope this will solve your issue for while.

D

Dynamic_happiness8e62Author

Participating Frequently

Unfortunately, I already cleared the browser cache and tried again, but the issue is still happening.

I’m also not experiencing any internet disconnections during the generation attempts. The request itself is timing out with HTTP 408 (Request Timeout) and system under load.

Hopefully Adobe can take a look at the server-side issue.

A

Amit30321769zcod

Participant

Then might be Some Firefly expert can solve this, Because its happening with me as well but tried switching network and clearing catch file its working.

Rose DV

Community Manager

Hi @Dynamic_happiness8e62 - are you still getting the error? There was indeed a server outage that impacted a lot of Adobe’s cloud-based apps. Should be resolved now, but if you’re still seeing errors, let me know.

Rose