"Something went wrong" Problem generate image and video every partner model

Hello Adobe Support Team,

I’m currently experiencing an issue with image generation in Adobe Firefly. Every time I try to generate an image, I consistently receive the error message:

“Something went wrong.”

This happens regardless of which image generation model I select. I have already tried several troubleshooting steps suggested by Adobe, including:

• Using an incognito/private browser window

• Deleting multiple generated images

• Logging out and logging back into my Adobe account

• Clearing browser data/cache

• Trying different generation models

• Retrying the image generation multiple times

Unfortunately, none of these steps resolved the issue, and I’m still unable to generate images in Firefly.

I have attached a HAR file containing the relevant browser/network activity to help with further investigation. Could you please review the HAR file and check if there is an issue with my account, Firefly service, API/network requests, or anything else that may be causing this error?

Since the issue occurs with every generation model, I would appreciate it if the technical team could investigate this at the account/service level rather than only suggesting the standard browser troubleshooting steps I have already completed.

Please let me know if you need any additional information, screenshots, console logs, or other diagnostic files from my side.

Thank you for your assistance. I look forward to your help in resolving this issue.