Something went wrong. This image produced an error. Please try again.

Forum|Forum|2 years ago
January 11, 2024
6 replies
3478 views

Hi there,

This keeps appearing: 'Something went wrong, This image produced an error. Please try again'. I've tried hard re-set, changing browser, updating browser, clearing cookies, going incognito, signing out and in, updating and restarting the laptop. Can you please help? It's been like this for two days.

Kindest regards,

Dennis

Design

Correct answer Kevin Stohlmeyer

@Dennis347291417e8f @Mariam Hovhannesyan check your firewall settings - this looks like what happens when Firefly is blocked in Windows Defender/router settings.

T

ted_4008

Participant

I'm having the same problem trying to work with a photo. I don't have a windows firewall.

droopydog500

Community Manager

Hello @ted_4008,

Thank you for your message. I am sorry you are having this problem.

What OS/browser are you using? If you try another browser as a test, does it still it fail?

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

T

ted_4008

Participant

OS 15.3 - ok thanks, works in Safari but fails in Chrome which is what I was using. Seems odd.

Kevin Stohlmeyer

Correct answer

Community Expert

@Dennis347291417e8f @Mariam Hovhannesyan check your firewall settings - this looks like what happens when Firefly is blocked in Windows Defender/router settings.