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NateGonzo
Participant
September 9, 2026
Answered

Speech Generation doesn't load. It just spins and spins.

When I attempt to use the credits my company purchased to generate speech, it never loads. I’ve signed out, rebooted my computer and tried over and over again. It never loads. I either get a spinning circle or a fuzzy AI creature saying to try later. The one time I was actually able to generate speech, editing the generated file was a nightmare and useless. 

Why push a product, charge people and businesses when you damn well it’s not ready. Do better Adobe. 

    NateGonzoCorrect answer
    Participant
    September 11, 2026

    Cleared the cache, cookies and history. Seems to be working now. Thanks for the advice!

    View reply

    5 replies

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    September 10, 2026

    Hi ​@NateGonzo,

     

    Hi, thank you for sharing your feedback, and I'm sorry to hear about the experience you've had with Firefly's Generate Speech feature. I understand how frustrating it can be when credits have been purchased and the feature consistently fails to load or generate results.

    To help us investigate, could you please provide a few additional details?

    • Does the issue occur in an Incognito/Private browsing window or a different browser?

    In the meantime, you may want to try the following:

    • Clear your browser cache and cookies.
    • Disable browser extensions, particularly ad blockers or privacy tools.
    • Sign out of Firefly and sign back in.

     

    Regards,

    Tarun

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    NateGonzoAuthorCorrect answer
    Participant
    September 11, 2026

    Cleared the cache, cookies and history. Seems to be working now. Thanks for the advice!

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    NateGonzoAuthor
    Participant
    September 11, 2026

    ...and to answer your question: I’m using Microsoft Edge and not in incognito/private. 

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    N8.
    Community Expert
    N8.Community Expert
    September 10, 2026

    Hey ​@NateGonzo 

    Thank you for sharing the vid. I will escalate this issue. This certainly should not occur or happen. could you see if the files have been generated by checking your: Creative Cloud app

    I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

    Could you have a look in your Creative Cloud App and see if the image/video is hiding there?
     

    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share

    Cheers

    Nate

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