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J
jgeorge00
Participant
March 2, 2025
Question

States we have 0 credits when we have 1000

  • March 2, 2025
  • 1 reply
  • 165 views

Firefly shows we have credits, but wants us to purchase. 

More bugs. 

1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
March 2, 2025

Hello @jgeorge00,

Thank you for your message. 

 

Are you trying to generate video?  If so, have you purchased the Firefly Standard or Firefly Pro plans?

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
J
jgeorge00Author
Participant
March 10, 2025

Not a particularly helpful answer.

What I ended up doing - Uninstalled Creative Cloud app, deleted related preferences, a few other cleanups. Seems to be working properly. Bugs. 

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
March 10, 2025

I am sorry I did not meet your expectations. I was trying to narrow down the cause based on the very limited information your provided and the resolution to problems others have faced.

 

My best,

    droopy

Adobe Community Expert (not an Adobe employee)
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