Skip to main content
8thlens
Participant
May 29, 2026
Answered

Storage and loss of credits

  • May 29, 2026
  • 2 replies
  • 15 views

I am constantly being told I am out of storage, however I have nothing in my files, nothing in my history, everything is cleared. I also generated a few image to video where I lost credits, videos show as generated but I cannot see them but credits are gone.

    Correct answer droopydog500

    Hi ​@Lucian29199880yzw3,

     

    If you are out of storage space, check in these areas for content that could be deleted:

     

    My best,

        droopy

    2 replies

    droopydog500
    Community Manager
    droopydog500Community ManagerCorrect answer
    Community Manager
    June 1, 2026

    Hi ​@Lucian29199880yzw3,

     

    If you are out of storage space, check in these areas for content that could be deleted:

     

    My best,

        droopy

    Adobe Community Expert (not an Adobe employee)
    May 29, 2026

    Hey ​@Lucian29199880yzw3 

    Could you have a look under your storage in Adobe Creative Cloud App?
     


    If you are still see 0, please make a screen recording?

    Cheers​​​​​​​

    Nate