Subject: Urgent Refund Request – Adobe Creative Cloud / Firefly Subscription

Subject: Urgent Refund Request – Adobe Creative Cloud / Firefly Subscription (Paid via Apple)

Dear Adobe Support Team,

My name is Bandar Al Ali, Owner – Advertising on Digital Platforms.
I subscribed using the following email:-------------------------
However, this email is not receiving incoming messages, so I am contacting you via my alternative email and phone:

📧 Email: -------------------------------------------
📱 Phone:--------------------------------------

Payment Details:
- Paid via Apple ID / App Store
- Subscription: Adobe Creative Cloud / Firefly (AI-powered text-to-image generation)

Issue:
Despite multiple attempts, the Adobe Firefly service did not work as advertised. I was unable to generate a book cover image from text, which is the core functionality promoted for AI-based creativity. This problem caused significant delays in my business project.

Request:
I request **immediate repair of the service** or a **full refund of the payment** made through Apple.

Please confirm receipt of this request and provide the refund process or guidance to fix the service as soon as possible.

Best regards,
Bandar Al Ali
Owner – Advertising on Digital Platforms
📧 -------------------------------------------------------

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