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kaanbeyhan
Participant
September 2, 2025
Answered

Subscription problems.

  • September 2, 2025
  • 1 reply
  • 92 views

I feel completely tricked. Adobe shows Firely is included in my plans I own (Photography and Illustrator) but only gives me 5 credits in reality, as the "free plan". Then why the heck do my plans show that I have access to Adobe Firely? This is ludicrous. This should be illegal. Would I ever consider now subscribing Firefly? Hell no!!! 

Correct answer SamarthS

Hi @kaanbeyhan

 

I am sorry for the issue. You should be getting 25 or 500 generative credits, depending on the plan age. Please check this link to understand this better. As this involves your private account information, we’re unable to assist here on the public forums. Please contact our social team for a secure, one-on-one conversation: https://adobe.ly/42aa7Hv

 

Thanks 

1 reply

SamarthSCommunity ManagerCorrect answer
Community Manager
September 3, 2025

Hi @kaanbeyhan

 

I am sorry for the issue. You should be getting 25 or 500 generative credits, depending on the plan age. Please check this link to understand this better. As this involves your private account information, we’re unable to assist here on the public forums. Please contact our social team for a secure, one-on-one conversation: https://adobe.ly/42aa7Hv

 

Thanks 

^Sam