Taking credits not supply video. Its like a dodgy carnival arcade game.

Hey ​@Bubbly_strategistb1d4 to add to what ​@Gabriel Grundler Y. has requested.
 

I have noticed something similar when using 3rd party models. As a result, I have had to look in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
 

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

Hi, Bubbly_strategistb1d4!

I’m sorry you’re facing trouble using Firefly.

One quick thing to try is to check if your generated files were saved in the Creative Cloud app, as sometimes they show up there instead of the main screen.

If it still isn't working, we'd love to look into it further. 

• Are you seeing any error messages when trying to display the image?
• Have you tried using a different browser or clearing your cache and cookies?
• Disable adblocks, which can cause issues
• Make a short video of your workflow until the error

(do not share and personal information like email, phone number or billing address/info)

Best,

Gabriel