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Tengo 500 créditos y no me deja generar imágenes

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Básicamente eso, tengo 500 creditos en Firefly y me dice que no puedo generar ni editar imágenes porque no tengo créditos suficientes.

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droopydog500Correct answer

Community Manager

Hi @Tosalkai,

It looks like you are using a Google model? Based on your having 500 credits per month, I am assuming you are not on a Firefly premium plan. A Firefly premium plan is needed to generate using partner models. I think the error message is kind of misleading as I do not think the problem is not having enough credits.

For more information on generative credit consumption, please see Generative credits FAQ and Partner models in Adobe products.

My best,

droopy

Adobe Community Expert (not an Adobe employee)

droopydog500

Correct answer

Community Manager

Hi @Tosalkai,

It looks like you are using a Google model? Based on your having 500 credits per month, I am assuming you are not on a Firefly premium plan. A Firefly premium plan is needed to generate using partner models. I think the error message is kind of misleading as I do not think the problem is not having enough credits.

For more information on generative credit consumption, please see Generative credits FAQ and Partner models in Adobe products.

My best,

droopy

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Adobe Community Expert (not an Adobe employee)

T

TosalkaiAuthor

Estoy usando la app de adobe de la play store...

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droopydog500

Community Manager

Hello @Tosalkai,

Can you please reply with the following information:
• In a web browser, please go to account.adobe.com, log into your account, and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

Thanks,
droopy

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Adobe Community Expert (not an Adobe employee)

Kartika Rawat

Community Manager

Hi juan_miguel_4743!

Sorry to hear that. Could you share more details on what's happening? Are you seeing error messages? If so, can you post a screenshot of the message? Does it happen while trying a specific feature?

Let us know.

Thanks,

^KR

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