Terrible generations. Wasted most of my credits this month. Very upset

I would like a refund of 300-0 creditss due to terrible video generation. A complete waste of my time and credits. I have been with Adobe for a long time - over two decades. This may just cause me to go another route and stop my adobe subscription for the first time in many many years. I hope Adobe's customer support and emapthy prooves high. We will see.