the AdobeFirefly is not able to generate images or videos, continuously getting "Can't Load' message.

Hi linashek,
Thanks for reaching out about this.

I just ran a quick test generating images using Firefly and Partner model, all generations were successful 

Regarding the error “Can’t load. We cannot display the generation. You can edit it and try again.” it usually means that your prompt or reference image contains something that doesn’t align with the AI user guidelines, In those cases, the filter stops the generation until the prompt or image is adjusted to meet the guidelines.

If you’re unsure what might be causing the issue, you’re welcome to share your prompt or reference image, and I’ll be happy to help you adjust it so you can get the results you want.

We're happy to help.

Hajar
[moved to questions]