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Participant
August 18, 2026

the free daily generations are not working. There seems to be an error.

  • August 18, 2026
  • 3 replies
  • 13 views

When I give a prompt and press generate , it says ‘Something went wrong”. Earlier it was working just fine

    3 replies

    August 19, 2026

    Hey ​@Mystical_enthusiastb4a3 

    FF tool itself is not the best tool for this type of request.

    Photoshop: Neural Filters is your go to for this type of job.

    Cheers

    Nate

    Community Manager
    August 18, 2026

    Hi Mystical_enthusiastb4a3,

    We understand that it can be frustrating when you run into errors and cannot generate the videos you need. In order to assist you we ask you to provide additional information.

    Something went wrong:
    A Full Screenshot or short video:  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

    • System Details: Specify your Operating System (OS) and Browser (including version numbers)
    • Workflow Context:
      • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
      • The full prompt you were using.
      • Copies of any reference images, keyframes, or original images used.
    (Make sure to remove person details: email address, name and etc. before posting)
     
    Obs: You can also check this article that explains the most common reasons that trigger the error you’ve been seeing.

    Thanks

    Matt
    [Moved to question]
    Participant
    August 18, 2026

    please help fix this problem