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Participant
January 29, 2026
Question

The image to video generator has refused to use my reference image on 12 occasions and keeps creating videos without using my reference image

  • January 29, 2026
  • 2 replies
  • 21 views

The image to video generator continues to ignore my uploaded reference image - but creating videos anyway - wasting my credits.  I need a refund of my credits please.  It has happened 12 times already.

    2 replies

    January 30, 2026

    Hey ​@!QAZ2wsx#EDC 

     

    Just to add a bit more to what ​@Hajar Toutsi mentioned.
    You may consider using Adobe Firefly Boards. Within Firefly Boards, you can change the seed number. Sometimes you get a bad seed. Changing the seed helps (sometimes).

    You could consider deleting the videos that are not working as well. 
    - Delete the images/ videos that are not working for you How to Delete multiple Files

    Cheers

    Nate
     

    Hajar Toutsi
    Community Manager
    Community Manager
    January 29, 2026

    Hi !QAZ2wsx#EDC,
     

    I’m really sorry for the frustration. To help us look into this, we’ll need the reference image you were using, it’s possible it included something that goes against our guidelines (for example: copyrighted material, celebrities, or children).
    It would also help if you could share your prompt and the model you used.
     

    Looking forward to your reply.


    Hajar