The image to video generator has refused to use my reference image on 12 occasions and keeps creating videos without using my reference image

Hey ​@!QAZ2wsx#EDC 

Just to add a bit more to what ​@Hajar Toutsi mentioned.
You may consider using Adobe Firefly Boards. Within Firefly Boards, you can change the seed number. Sometimes you get a bad seed. Changing the seed helps (sometimes).

You could consider deleting the videos that are not working as well. 
- Delete the images/ videos that are not working for you How to Delete multiple Files

Cheers

Nate
 

Hi !QAZ2wsx#EDC,
 

I’m really sorry for the frustration. To help us look into this, we’ll need the reference image you were using, it’s possible it included something that goes against our guidelines (for example: copyrighted material, celebrities, or children).
It would also help if you could share your prompt and the model you used.
 

Looking forward to your reply.

Hajar