The platform keeps crashing, gets stuck on loading and won’t generate images.

Hi Mcarpiz,
Thanks for writing in.

From the last screenshot you shared, I noticed that the URL being used contains tracking data (promoid). Please ensure you’re accessing the correct link: https://firefly.adobe.com/generate/image
 

If the issue persists, kindly provide the following details:

• System Information: Your Operating System (OS) and Browser, including version numbers

• Workflow Context:

  • Which model was selected (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3)

  • The full prompt you entered

  • Copies of any reference images, keyframes, or original images used

Once we have this information, we’ll be glad to dig deeper and assist further.

Hajar
[Moved to questions]