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iuliia_2568
iuliia_2568
Participant
February 14, 2026
Question

The second time there is a problem with using your program

  • February 14, 2026
  • 1 reply
  • 0 views

Hello,

For the second time this month, I am locked out of your software with a "region not supported" error. This is unacceptable for a paid subscription.

This issue is disrupting my work. I request that you fix this technical glitch immediately and explain why it keeps happening. I also would like to know your policy on compensation for downtime.

Please take measures to ensure this does not happen again.

Julia

      1 reply

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      February 16, 2026

      Hi Julia!

      I’m sorry about the trouble. What type of subscription do you have? Have you already tired signing out and back into your account and see if that helps?

       

      Let us know how it goes.

      Thanks, 

      Kartika

       

       

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