The service is not working. I have lost over 200 credit trying to edit pictures and it doesn't follow my instructions. Most of the time it doesn't do anything at all .

Hey ​@Nighthawk 2781 

First it is frustrating for sure, when you don’t get the desired results that you want.

There are a lot of quick actions that could help w editing photos.
https://firefly.adobe.com/quick-actions

Cheers

Nate

Hello!

​I am very sorry to hear about your experience. Losing over 200 credits without getting the desired results is understandably frustrating, especially when the tool feels unresponsive to your prompts.

​To help you resolve this and prevent further credit loss, please consider the following steps:

​1. Why Credits are Consumed Without Results

​Adobe Firefly charges a credit once the 'Generate' button is pressed and the process starts on the server. If the process fails halfway due to a Network Timeout or a Browser Cache issue, the credit may still be deducted.

• ​The Fix: Before trying again, please clear your browser’s cache and ensure you aren't using a VPN or aggressive Ad-blockers, as these often interrupt the AI's 'handshake' with the server.

​2. "Not Following Instructions"

​If Firefly isn't reflecting your prompts, it might be due to a Language or Content Filter trigger that isn't displaying an error message correctly.

• ​Tip: Try using simpler, descriptive keywords instead of long sentences. Also, ensure your 'Structure' and 'Style' reference strengths aren't set too high, as they can sometimes override new prompt instructions.

​3. Regarding Credit Restoration

​As a Product Expert, I must clarify that credits are typically not restored automatically via the forum. However, since you’ve had a significant technical failure (200+ credits), you should contact Adobe Customer Care directly.

• ​Go to the Adobe Contact Center.
• ​Type 'Agent' in the chat to speak with a human representative.
• ​Provide them with the approximate dates and the number of failed attempts; they have the tools to verify server-side errors and may offer a manual adjustment for your credits.

​Quick Test: Try using Firefly in an Incognito/Private window. If it works correctly there, it confirms the issue was with your browser settings and not the service itself. This will help you save your remaining credits."