the upscale feature isn't working

Hey ​@Eager_imagination4d0a 

In order to further assist you, the team is going to need more information to figure out what is occurring?

Upscaling issues
Is it just with the upscaler? If you try another browser as a test, does it still fail?
UpScaling Request of information
To help us look into this further, please share the following:

• Original image you tried to upscale, provided in a zip file (to preserve the original details of the image)
• Settings you selected for the upscale
• Credits deducted for the operation

Once you’ve shared the requested information, we’ll be glad to assist you.
 

Sorry to hear you're running into that "Something went wrong" error. A few quick things you can try to see if it fixes the issue:

1. Try a different web browser (or an Incognito/Private window) to rule out browser extensions or cache issues.
2. Disable any active VPN, ad-blockers, or strict firewall settings temporarily.
3. Clear your browser's cache and cookies (see image below):

 For more details and additional troubleshooting steps, you also check this article as well!

Cheers

Nate