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jakubjcze
Participant
June 15, 2026
Question

Tokens are being deducted from my account for every single generation. However, it has already happened several times that the generated image appeared for a brief moment and then immediately disappeared.

  • June 15, 2026
  • 1 reply
  • 5 views

Hi support team,

I am writing to report a recurring issue with your image generation tool.

Tokens are being deducted from my account for every single generation. However, it has already happened several times that the generated image appeared for a brief moment and then immediately disappeared. Because of this, it is impossible for me to download or further edit the image, yet my credits were still taken!

I am requesting a solution to this problem and a refund for the lost credits. I want to assure you that my prompts meet all the requirements and I am not generating anything that violates any rules.

Thank you for your help,

 

Jakub

1 reply

Hajar Toutsi
Community Manager
Community Manager
June 15, 2026

Hi jakubjcze,
We appreciate you reaching out about this issue.

Could you first check whether your missing results appear in the Generation history under Files? This section allows you to access all your previous generations.

If you’re able to locate them there, please try the following steps to resolve the feed display issue:

  • Clear cache & cookies: Cached data can cause glitches. Clearing your browser cache or using an incognito window may help.

  • Use another browser: Make sure it’s up to date.

  • Disable extensions: Ad blockers or privacy tools can interfere with the feed. Temporarily turn them off to test.

  • Refresh your account session: Log out and back in, or refresh your Adobe account.


Please let us know if you were able to retrieve your past generations and whether any of these steps helped resolve the issue.


Hajar

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