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johans18440687
johans18440687
December 17, 2025
Answered

Top up

  • December 17, 2025
  • 1 reply
  • 78 views

Hi

 

I am not able to top up credits. 

 

Its says internal error 500

 

//JOhan

Correct answer SamarthS

Hi @johans18440687,

Apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/4qh3Iot. 

We appreciate your patience. 

1 reply

S
SamarthSCorrect answer
Inspiring
December 17, 2025

Hi @johans18440687,

Apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/4qh3Iot. 

We appreciate your patience. 

^Sam
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