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johans18440687
Dec 17, 2025 9:54 AM UTC
Answered

Top up

Hi

 

I am not able to top up credits. 

 

Its says internal error 500

 

//JOhan

SamarthSCorrect answer
Inspiring
Dec 17, 2025 12:04 PM UTC

Hi @johans18440687,

Apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/4qh3Iot. 

We appreciate your patience. 

^Sam

1 reply

SamarthSCorrect answer
Inspiring
Dec 17, 2025 12:04 PM UTC

Hi @johans18440687,

Apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/4qh3Iot. 

We appreciate your patience. 

Translate
^Sam