TOPAZ ASTRA UPSCALE IN ARTBOARD DID NOT WORK FOR 3 TIMES ND I HAVE LOST 1200 CREDITS WHICH HAVE NOT BEEN REFUNDED TO ME

CUSTOMER SERCVICE DOES NOT HELP AND DOES NOT WANT TO REFUND ME, SO I NEED A CREDIT REFUND NOW!

Participant

Same issue...

TOPAZ ASTRA UPSCALE

Upscale video did not work..Twice! Upscale video did not work..Twice! Credits refund posible??

Corrupted video output! Cant even share.

Community Manager

Hi matteo.vecchio!

Sorry to hear that. Can you share more details on what’s happening? Do you see any errors or messages?

Let us know. Happy to investigate.

Thanks,

Kartika