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Participant
September 30, 2026
Question

Trial Activation Error on Adobe Firefly

Description: Hello Adobe Support Team,

I activated the trial for Adobe Firefly today, but every time I try to use it, I receive an error message saying “An error has occurred.” I’ve tried refreshing the page and signing out/in again, but the issue persists.

Could you please help me resolve this so I can continue testing the trial features?

Thank you for your assistance.

    1 reply

    Gabriel Grundler Y.
    Community Manager
    Gabriel Grundler
    October 9, 2026

    Hey, curious_Hero4b23!

    I’m really sorry for the delay.

     

    Have you got your problem sorted out? 

    If not, please reply here so we can figured it out!

     

    Best,

     

    Gabriel

     

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