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WPLoughlin
WPLoughlin
Participant
March 19, 2026
Question

Trying to generate speech using the ElevenLabs model. I get an error every time I try to generate telling that something went wrong and I need to contact support.

  • March 19, 2026
  • 1 reply
  • 24 views

Generating speech. Switched to try the Partner Models, ElevenLabs. Followed the steps, set up my voice, and when I hit Generate, I get the message shown here. 

The tool is working fine with the Firefly native voices. This only happens with the Partner Models. 

 

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    March 19, 2026

    Hi WPLoughlin,
    Thank you for bringing this to our attention.

    I tested the same settings and text as yours and was able to generate successfully. Could you please ensure your browser is up-to-date, or try using a different browser?

     

    If the issue persists, please share a screenshot of your account menu under your avatar in the top-right corner. Please make sure to hide any personal information such as your email address before posting.

     

    Looking forward to your update.

     

    Hajar

    [Moved to questions]



     

    WPLoughlin
    WPLoughlinAuthor
    Participant
    April 1, 2026

    Is this the screenshot you needed? 

    I did some further testing and the feature does work on my personal computer without error. Our browser settings/security are managed at the company level, so I do not have the ability to make changes. It is up-to-date of course, and while I have access to other browsers, Chrome is our standard so it needs to work here. 

    I’m hoping we can resolve this, as honestly, the Firefly model simply isn’t as good. I need the higher quality text-to-speech rendering. 

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    April 1, 2026

    Thanks WPLoughlin, for providing the screenshot, it’s exactly what I needed!

     

    I’d like to confirm one more detail. Since the feature works on your company laptop, that suggests there’s no issue with ‘Generate Speech’ itself. When you’re on your personal laptop, are you using the same Adobe account as on the company device?

     

    The goal here is to determine whether the issue is related to account access. If you’re using the same account on both devices, then accessibility shouldn’t be the problem, it’s more likely device-specific.

     

    Please let us know this detail so we can dig deeper and help you resolve this as quickly as possible


    Hajar

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