Participant

Question

Trying to generate speech using the ElevenLabs model. I get an error every time I try to generate telling that something went wrong and I need to contact support.

Forum|Forum|2 months ago
March 19, 2026
3 replies
66 views

Generating speech. Switched to try the Partner Models, ElevenLabs. Followed the steps, set up my voice, and when I hit Generate, I get the message shown here.

The tool is working fine with the Firefly native voices. This only happens with the Partner Models.

Kevin Stohlmeyer

Community Expert

@WPLoughlin where are you located? There are geo-restrictions for certain areas including Texas and Illinois due to state AI laws that restrict usage. This includes the 11 labs models/generating speech.

WPLoughlinAuthor

Participant

Thanks for the suggestion.

I’m in NC. Our video and animation team uses 11 labs on a regular basis. I also use it through Articulate, and on my personal Adobe Creative Labs license (on my home computer) so it’s not a regional issue.

Fabio-parra

Participant

Hi! I’m having the same issue, maybe it’s because of the company’s restrictions? tried this in Chrome and MS Edge

Hajar Toutsi

Community Manager

Hi Fabio-parra,

Thank you so much for reaching out.

To confirm whether this is a company restriction, please try generating with the partner model using an individual account (if you have one).

If the issue is resolved when using the individual account but still occurs with the company account, then it’s likely a restriction on the company side, and you’ll need to contact your admin.
If the issue happens on both accounts, then there’s a possibility the problem is on our side.

Let us know whether you were able to generate your speech using an individual account.

Hajar

Hajar Toutsi

Community Manager

Hi WPLoughlin,
Thank you for bringing this to our attention.

I tested the same settings and text as yours and was able to generate successfully. Could you please ensure your browser is up-to-date, or try using a different browser?

If the issue persists, please share a screenshot of your account menu under your avatar in the top-right corner. Please make sure to hide any personal information such as your email address before posting.

Looking forward to your update.

Hajar

[Moved to questions]

Screen Recording 2026-03-19 121725.mp4

WPLoughlinAuthor

Participant

Is this the screenshot you needed?

I did some further testing and the feature does work on my personal computer without error. Our browser settings/security are managed at the company level, so I do not have the ability to make changes. It is up-to-date of course, and while I have access to other browsers, Chrome is our standard so it needs to work here.

I’m hoping we can resolve this, as honestly, the Firefly model simply isn’t as good. I need the higher quality text-to-speech rendering.

Hajar Toutsi

Community Manager

Thanks WPLoughlin, for providing the screenshot, it’s exactly what I needed!

I’d like to confirm one more detail. Since the feature works on your company laptop, that suggests there’s no issue with ‘Generate Speech’ itself. When you’re on your personal laptop, are you using the same Adobe account as on the company device?

The goal here is to determine whether the issue is related to account access. If you’re using the same account on both devices, then accessibility shouldn’t be the problem, it’s more likely device-specific.

Please let us know this detail so we can dig deeper and help you resolve this as quickly as possible

Hajar

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