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Trinity Design Team
Participant
July 7, 2026
Answered

Unable to Access Firefly Video Generation – Creative Cloud Pro for Teams

  • July 7, 2026
  • 14 replies
  • 136 views

I am experiencing an issue with Adobe Firefly Video Generation on my Creative Cloud Pro for Teams subscription.

My account has Creative Cloud Pro assigned, and I have 4,000 premium generative AI credits available. I am also the administrator for our Adobe Teams organization.

Previously, I was able to generate videos successfully using the same subscription. However, I am now unable to generate any videos. After entering a prompt and clicking Generate, I immediately receive the following error message:

"You don't have access to this feature."

Additional details:

  • Subscription: Creative Cloud Pro for Teams
  • Organization Location: India
  • Text to Image: Working correctly
  • Video Generation: Fails immediately after clicking Generate for every prompt
  • Premium Credits: Available
  • Issue: Started recently; the feature worked previously with the same plan

Could you please verify whether my account and organization have the correct Firefly Video entitlement and confirm if there are any licensing or backend issues preventing access? If necessary, please re-provision the Firefly Video entitlement for my account.

Please let me know if you require my Adobe ID, organization ID, or any additional information.

Btw, I am the Admin

 

    Correct answer Kartika Rawat

    Hi @Trinity Design Team 

    Thanks for writing in. The Kling model is not currently available on Enterprise and Teams plans.

     

    Kartika

    14 replies

    A
    AshishTheGreat
    Participant
    July 15, 2026

    I am facing the same issue. What is adobe doing?

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    July 16, 2026

    Hi ​@AshishTheGreat,

     

    To help us investigate further, could you please provide a few additional details?

    • Does the error occur with all video models or only specific models?
    • Are you seeing the issue in multiple browsers or only in one browser?
    • Which Adobe subscription do you have?
    • Can you share a screen recording of the issue?

    Regards,

    Tarun

    A
    AshishTheGreat
    Participant
    July 16, 2026
    • Does the error occur with all video models or only specific models? - All Models
    • Are you seeing the issue in multiple browsers or only in one browser? - Edge and Chrome I used. Problem remained.
    • Which Adobe subscription do you have - Pro Plan which has 4k credits every month.
    • Can you share a screen recording of the issue? - PFA
    droopydog500
    Community Expert
    droopydog500Community Expert
    Community Expert
    July 7, 2026

    Hi ​@Trinity Design Team,

     

    Are you a Creative Cloud for Teams user or an Enterprise user?

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    T
    Trinity Design TeamAuthor
    Participant
    July 7, 2026

    Hi ​@droopydog500 ,

    It's Creative Cloud Pro for Teams, and I am the admin. I can access and work on all the apps except this video creation. Please check the additional info in my initial post.

    droopydog500
    Community Expert
    droopydog500Community Expert
    Community Expert
    July 8, 2026

    Is this for all video models or only certain ones?  If it is only one model, which model is it?

    I will admit I am not a Teams admin expert, but I did not think Teams had the provisioning options for Firefly that Enterprise admins do.

     

    Thanks,

        droopy

    Adobe Community Expert (not an Adobe employee)
    O
    Community Expert
    Oh.N8Community Expert
    July 7, 2026

    Hey ​@Trinity Design Team 

    I have had this problem before. Log out of your creative cloud app and then log back in.
    If the issue persists, please tag me.

    Cheers

    Nate

    T
    Trinity Design TeamAuthor
    Participant
    July 7, 2026

    ​@Oh.N8, tried logging out of the Creative Cloud app, then logged back in. The problem is still there.

    O
    Community Expert
    Oh.N8Community Expert
    July 7, 2026

    ​@Trinity Design Team 

    Okay, I have escalated this further to bring attention to this thread.

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