I'm experiencing an issue with Firefly-generated audio files.After the audio is generated, I am unable to access it. The playback does not work, and when I try to download the generated audio, the download also fails.As a result, I'm forced to regenerate the audio from scratch each time, which is both time-consuming and inefficient.Could you please investigate this issue and advise on a resolution?Steps to reproduce:Generate audio in Firefly. Attempt to access/play the generated audio. Attempt to download the generated audio. Access and download fail, requiring the audio to be regenerated.Expected behavior: The generated audio should remain accessible after generation and should download successfully.Actual behavior: The generated audio cannot be accessed, and downloads fail, forcing regeneration of the content.Thank you for your help.

Participant

Question

Unable to Access or Download Generated Audio in Firefly

Forum|Forum|8 days ago
July 22, 2026
4 replies
26 views

I'm experiencing an issue with Firefly-generated audio files.

After the audio is generated, I am unable to access it. The playback does not work, and when I try to download the generated audio, the download also fails.

As a result, I'm forced to regenerate the audio from scratch each time, which is both time-consuming and inefficient.

Could you please investigate this issue and advise on a resolution?

Steps to reproduce:

Generate audio in Firefly.
Attempt to access/play the generated audio.
Attempt to download the generated audio.
Access and download fail, requiring the audio to be regenerated.

Expected behavior: The generated audio should remain accessible after generation and should download successfully.

Actual behavior: The generated audio cannot be accessed, and downloads fail, forcing regeneration of the content.

Thank you for your help.

Hajar Toutsi

Community Manager

Thanks Luana, for sharing the recording, it was very useful!

We would like to investigate this further. Could you please confirm whether this happens to all audio files you create in Firefly, or if you were previously able to open and download them without any issues?

Additionally, we would appreciate it if you could share a public link to one of the affected audio files so we can attempt to reproduce the behavior on our end.

Please let us know once you have the link!

Hajar

O

Oh.N8

Hey @luana.raggi@novartis.com
Remember to also change your user name, for your own privacy.

Cheers

Nate

L

luana.raggi@novartis.comAuthor

Participant

Hi Hajar,

Thank you for looking into this.

I have attached a screen recording showing the issue, including the URL, as requested.

For reference, I am using:

Browser: Microsoft Edge for Business Version 150.0.4078.83 (Official build) (64-bit)
Operating System: Windows [add your Windows version if you know it]

The issue still occurs when I try to access the generated audio. Playback is not available, and the download option does not work either, which means I need to regenerate the audio each time.

Please let me know if you need any additional information.

Thanks,
Luana

Firefly error v1.mp4

Hajar Toutsi

Community Manager

Hi there,

Thank you for reporting this issue.

I tested both the playback and download functions on my end, but I was not able to reproduce the same behavior. (I have attached a brief recording of my test for your reference)

To help us investigate this further and identify the root cause, could you please provide us with a bit more information?

Screen Recording: A brief recording of your screen while you reproduce the workflow. Please make sure to include the URL in the recording.
System Details: Your Operating System (OS) and Browser, including the specific version numbers for both.

Once we have these details, we will be better equipped to look into this for you.

Hajar
[Moved to questions]

Screen Recording 2026-07-22 133305.mp4

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