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Maha3638764558ch
Participant
March 28, 2024
Question

unable to download any of the images generated in adobe firefly

  • March 28, 2024
  • 2 replies
  • 273 views

I have a firefly account and I used to be able to download images but nothing happens when I click the download button. Sometimes I get "preparing credentials" and then nothing. I haven't exceeded my number of free images. 

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    2 replies

    German_Expert
    Participating Frequently
    March 28, 2024

    Hey Maha3638764558ch!

     

    Try opening an incognito tab and dowload it there. Please also check whether the problem occurs on other devices.

      Vivek-Sharma
      Community Manager
      Vivek-SharmaCommunity Manager
      Community Manager
      June 25, 2024

      Hi, We apologize for the inconvenience and the delay in our response. If you are still encountering this issue, please provide a screen recording of it, so we can assist you further.


      ^VS

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