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ClarCall
Participant
May 3, 2026
Question

Unable to manage files - Security software blocking it

  • May 3, 2026
  • 2 replies
  • 18 views

Thanks for describing the problem in detail. I’m dealing with a problem just transferring files from one folder to another on my own computer (personal use, non business). I am using Firefly to edit my own photos for making woodblock and water color prints. Seems that I cannot manage my own photos and art work (please don’t raise the issue of Art vs Reality, etc.) or pictures taken with my own camera. A popup window shows that I cannot move the file because of lack of authority. I have tried to run as an Administrator, but that doesn’t work either. As an aside, does the App “MetaDefender Endpoint” have anything to do with this problem?

Thanks,

Clarence

    2 replies

    droopydog500
    Community Manager
    Community Manager
    May 19, 2026

    Hi ​@ClarCall,

    Can you please show us a screen shot of what you are doing just before you get the error and when you get the error (or do a screen recording)?

     

    Thanks,

        droopy

    Adobe Community Expert (not an Adobe employee)
    ClarCall
    ClarCallAuthor
    Participant
    May 3, 2026

    Sorry, I forgot to add I’m using Windows 11 with a Chrome Browser. The App, MetaDefender Endpoint popup occurs on both Photoshop and Firefly.