Unable to Purchase Monthly Adobe Firefly Subscription. Payment Error

Question

Hello Adobe Support Team,I am unable to complete the purchase of a monthly Adobe Firefly subscription due to a payment error.I have attempted to pay using four different bank cards issued by different banks. All payment attempts were declined. I have contacted my bank, and they have confirmed that there are no restrictions, blocks, or issues on their side. The cards are active and allowed for online and international payments.The issue appears to be occurring on the Adobe side, as none of the payment methods are accepted.Please investigate this issue and advise on how it can be resolved. I need to activate the monthly Firefly subscription as part of my current workflow.Thank you for your assistance.

SamarthS · Accepted Answer

Hi @Serg24824087begr,

Apologies for the inconvenience. To assist you with the issue, we require your private account information; therefore, we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/4qazbc1.

Thanks.

N8. · Answer

Hey @Serg24824087begr

Welcome to the community.

You will need to log into your Adobe Creative Cloud app and talk/ msg a representive. Your details and information is confidential. In order to reknew your subscription or correct any billing errors you will need to talk to a representive directly.

Cheer

Nate

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