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Participant
October 15, 2026
Question

Unable to upload images

Hello, I am unable to upload any images. I receive the following message: "We can't process this prompt because the reference image doesn't meet our User Guidelines."
I am trying to animate an image.
It doesn't matter what kind of image I upload—whether it’s a person, an object, or anything else—how can I fix this?
[PII Redacted by mod]
Thank you.

    1 reply

    N8.
    Community Expert
    October 15, 2026

    Help us. Help you ​@isaacmx 

    We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
    Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.



    Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

    Provide your prompt and reference image(s) if there are any?

    Which model(s) are you using?
    Consider clearing cache, cookies, and using a different browser.

    Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
    >>Make sure to remove person details: email address, name... before posting<<

    Common problems

    • Trademarked / Copyright
    • Political figures / Celebrities 
    • Long complicated prompts (often from ChatGPT)
      (short easy to read prompts tend to work very well)
    • busy dark background images for videos. the images need to be easy to distinguish who the main characters are and what the background is. 

    Anything to do with Children

    • if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

    or

    • - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
      Many Generation Models will not generate anything to do with children.
    • Nudity and adult content are strictly blocked.
    • For video models, avoid dark or busy reference images. The AI needs to easily distinguish the main character from the background.


    Nate

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