Skip to main content
Д
Данил22579116xndh
December 16, 2025
Answered

Unable to use Adobe AI features due to regional issue

  • December 16, 2025
  • 1 reply
  • 662 views

Hello Adobe Support team,

I’m experiencing an issue with Adobe AI features (Generative AI / Firefly).
For the last week I have not been able to use AI tools — the system shows a message that premium features or credit information cannot be loaded, and it looks like AI is unavailable in my region.

I live in Ukraine, and as far as I know, AI features should be available here and were working before.
The problem started only about a week ago.

Because of this issue, I missed several days of free AI generations, which I normally use for my work. This directly affected my workflow.

I have already tried:

refreshing the page

logging out and back in

checking my account and subscription
but the problem persists.

Please clarify:

Is there currently any regional restriction or technical issue affecting Ukraine?

Can this problem be fixed on your side?

Is it possible to restore or compensate the missed free AI generations caused by this issue?

Thank you in advance for your help.
I rely on Adobe AI tools for my daily work and hope this can be resolved soon.

    Correct answer Данил22579116xndh
    Hi,

    Thank you for getting back to me.

    I have a Creative Cloud Pro subscription.

    At the moment, everything is working correctly.

    I understand that the issue is now resolved, but I would really appreciate
    it if you could let me know:

    What caused this issue in Ukraine, and whether any compensation or
    restoration of the missed AI credits is possible, given that the problem
    was not on my side.

    Thank you for your time and support.

    Look forward to your response.

    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    January 2, 2026

    Hi Данил22579116xndh!

    Thanks for writing in. Are you still having an issue? What type of subscription do you have? 

     

     

    Let us know. 

    Thanks again
    ^KR

    Д
    Данил22579116xndhAuthorCorrect answer
    January 2, 2026
    Hi,

    Thank you for getting back to me.

    I have a Creative Cloud Pro subscription.

    At the moment, everything is working correctly.

    I understand that the issue is now resolved, but I would really appreciate
    it if you could let me know:

    What caused this issue in Ukraine, and whether any compensation or
    restoration of the missed AI credits is possible, given that the problem
    was not on my side.

    Thank you for your time and support.

    Look forward to your response.
    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    January 5, 2026

    Glad to hear that everything is working fine now. Maybe it was a temporary glitch. Let me check with the team about the credits.

     

    Thanks, 

    ^KR

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices