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chu-hsien_6810
Participant
April 27, 2025
Answered

Unable to View Generative Credits and Limited Access to "Text to Image" Feature (Free User)

  • April 27, 2025
  • 2 replies
  • 813 views

Dear Adobe Support Team,

I am a free user of Adobe Firefly. However, I am currently unable to view my available Generative Credits.
I have logged into the Firefly platform and checked both the profile menu and the account management page, but I do not see any section showing my remaining Generative Credits.

According to the official information, free users should receive 25 Generative Credits per month.
Could you please assist me in confirming whether my account is eligible and advise me on how I can correctly view my Generative Credits?

In addition, when I attempt to use the "Text to Image" feature, it automatically uses the "Image 4" model and prompts me to start a trial, stating that I only have 10 generation attempts available.
I would like to know if this is expected behavior for free users, and whether I can access the basic "Text to Image" feature without being limited to this 10-time trial.

Thank you for your assistance and clarification.

Best regards,

    Correct answer droopydog500

    Thank you for your reply.

    I am not subscribed to any paid plans — I’m just a free user.
    I checked account.adobe.com, but I’m not sure which section I should be looking at (please see the attached screenshot).
    When I click into “Plans & Payment,” it just says that I don’t have any paid plans.

    I just want to know how I can check how many Firefly credits I have remaining for this month.

    Thank you very much!

     

     

     


    Hello @chu-hsien_6810,

     

    Ah, I understand. While I have not seen this announced, the language in the Generative AI Credits FAQ seems indicate they have moved away from a guaranteed number of credits for people without a paid plan. In order to have a guaranteed number of credits, you have to be on one of these plans:


    My best,
        droopy

    2 replies

    T
    TinleyCrawden
    Participant
    May 5, 2025

    Please verify account eligibility; try refreshing or clearing browser cache.

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    April 28, 2025

    Hi chu-hsien_6810!

    Thanks for writing in. Since this involves your private account information, we’re unable to assist here on the public forums. Please contact our social team for a secure, one-on-one conversation:  https://adobe.ly/42aa7Hv

    https://adobe.ly/3Ern9ZG


    For Text to image feature, you can select Firefly Image3:

     

    Let us know if you have any questions.

    Thanks,

    KR

     

     

    moved to discussions

      C
      chu-hsien_6810Author
      Participant
      April 29, 2025

      Thank you, I using desktop web chrome to  Adobe Firefly
      it seem to constrained using image 4 model like below picture 1.

      By the way, in the profile menu and the account management page, I do not see any section showing my remaining Generative Creditslike below picture 2.

       

      Thank you

       

       

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