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TLG CYLN
TLG CYLN
Participating Frequently
January 27, 2026
Question

unhappy

  • January 27, 2026
  • 1 reply
  • 38 views

"A few days ago, I purchased the AI to create 8-second videos. The first three were free, and I was able to create one paid 8-second video. However, despite trying at different times over the past few days, I haven’t been able to create any more videos. I’m very frustrated—this doesn’t seem like the service I paid for."

      1 reply

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      January 27, 2026

      When you say you cannot create them, are you getting an error?  an you please reply with the following information:
      • What video model, length and resolution did you select? 
      • A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself). 
      • The full prompt you were using.
      • A copy of the keyframe(s) or reference images (if any) you were using.
       

      Thanks,

          droopy

      Adobe Community Expert (not an Adobe employee)
      TLG CYLN
      TLG CYLNAuthor
      Participating Frequently
      January 28, 2026

      Here is screan shot

       

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      January 28, 2026

      In order for me to test what you were doing, I need the full prompt and the keyframe.

      Is this the full prompt or is there more below the third line:
      Static medium chot ofa volna air Sanding still
      She does not move only breathing
      People pass behind her slowly

      Please upload the keyframe also.

      Adobe Community Expert (not an Adobe employee)
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