Unlimited?

I upgraded to Adobe Firefly Pro Plus for about $25/month because the plan page advertised unlimited generations in Firefly on select image and video models until May 20.

After upgrading, I found several problems:

1. Veo 3.1 and Veo 3.1 Fast still showed high credit usage, such as 400 credits per video, so they were not actually unlimited under my plan.

2. I switched to models that showed “Uses 0 credits,” such as Ray3.14 and Kling 2.5 Turbo.

3. Even when Firefly showed “Uses 0 credits,” I sometimes received a message saying I did not have enough credits for the generative action.

4. Some generations failed with messages like:
“Can’t load. We can’t display the generated video.”
and
“Something went wrong. Please try again later.”

5. Some results became unusable, with distorted bodies, duplicated/ghosted figures, cropped characters, or very little motion.

This is confusing because the product advertises unlimited generation on selected models, but the actual experience is inconsistent:
- some models still consume credits,
- some “0 credits” models fail,
- and sometimes Firefly asks for more credits even when the interface says the generation uses 0 credits.

I am requesting clarification on:

1. Which exact video models and resolutions are truly unlimited under Firefly Pro Plus?
2. Why does the interface say “Uses 0 credits” but still show an insufficient credits message?
3. Can failed or unusable generations be refunded or restored?
4. If the advertised unlimited video generation is not working as expected, can I receive a refund or credit adjustment?

I can provide screenshots showing the plan, the “Uses 0 credits” label, the credit warning, and failed generation messages.