Unlimited Credits Not Working?

Hello @botany_7899,

Thank you for your message. 

Are you using a mobile phone or a web browser? If a phone, click on "General" and then "Model":

droopydog500_0-1765291072527.png

Is the Firefly model checked? If not, it is not selected. You can then click on "Partner models" to see what is selected. Clicking on "Firefly Video" will select that model.

On the web site, you can look to the left of the Generate button and see how many credits it says are being consumed. During this promotion, if it is greater than zero, than you have a partner model selected:

droopydog500_1-1765291259454.png

Look to the upper left to see what model is selected.

droopydog500_2-1765291382354.png

Note, Firefly Video is not necessarily selected by default. You need to verify the model before generating.

My best,
    droopy

I am using firefly video model and I am getting prompted to buy more credits. IT'S NOT UNLIMITED!

I am using firefly video model and I am getting prompted to buy more credits. IT'S NOT UNLIMITED!

Hi @botany_7899, 

Thank you for reaching out, and I apologize for the issue. Which model are you using, and what is the error you are getting? 
Please share a screenshot of the complete window, including the error.