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November 23, 2025
Question

Unlimited generative Firefly credits until December 1, 2025?

  • November 23, 2025
  • 1 reply
  • 987 views

What happened to unlimited generative Firefly credits until December 1, 2025? I have a Creative Cloud plan and was told by Adobe that I had unlimited generatice credits in Firefly until December 1, 2025. After using 2,000 credits Firefly has stopped working until I buy credits. What happened to unlimited? When I tried support chat, and agent gave me a phone number. Judging from the menu options I went through, it appeared to be the correct phone number. After reaching support for Firefly, I was told I would be connected to an agent in less than 1 minute. Music played for 2 seconds, and then it was total silence. No one ever answered. How can I get Adobe to fulfill the promise of unlimited generative credits in Firefly until December 1?

1 reply

November 23, 2025

Hey @jimglaze 

 

I am sorry to hear that you having this problem. 

Strictly for clarification: 
I am including the menu of Firefly and the Partner Models. 

The Menu Items in Red are the Firefly Models.
The Partner Models below the line are partner models: They use credits. Each model uses a different amount of credits depending on the model.

865620iF35917FBEBF80A63.png

The number of credits to be used will be shown at the bottom right corner by the blue generation button.

865621iC004B1C792E4D9E3.png


Cheers

Nate