Skip to main content
Exquisite_gift5FEE
Jan 7, 2026 9:12 AM UTC
Answered

unrefunded credits

I clicked on genereate the video using the sora 2 model, after a while it showd that its servers are full so it couldnt generate the video. but also the consumed my 200 credits without generating the video, it happens often, please try to fix this..
thankyou

SamarthSCorrect answer
Inspiring
Jan 7, 2026 12:02 PM UTC

Hi @Exquisite_gift5FEE, 

 

Thanks for reaching out. I am sorry about the issue. Could you try clearing the browser's cache or using a different browser? 

Sometimes the servers are overburdened by the overwhelming usage. Please wait for some time and try again.  We appreciate your patience. 

 

^Sam
View reply

1 reply

SamarthSCorrect answer
Inspiring
Jan 7, 2026 12:02 PM UTC

Hi @Exquisite_gift5FEE, 

 

Thanks for reaching out. I am sorry about the issue. Could you try clearing the browser's cache or using a different browser? 

Sometimes the servers are overburdened by the overwhelming usage. Please wait for some time and try again.  We appreciate your patience. 

 

Translate
^Sam
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices